Purnell’s is dedicated to providing quality products and services to our customers. We back our product 100% so if you are not satisfied with your product that was purchased online, PURNELL’S is willing to provide you with a refund to the original payment method used. This is providing the product is returned to us in its original condition, (unworn, unwashed, bagged and with the tags still attached). Please note that if a product is faulty or otherwise meets the requirements as outlined by the Australian Competition & Consumer Commission (ACCC) the original condition is not required. The return must be received by PURNELL’S within (14) fourteen days from delivery. PURNELL’S will then refund the amount of the item less freight costs. It is then the customers’ responsibility to repurchase the desired product. If an item is returned to PURNELL’S outside the 14 day time period without prior authorisation, the item will be returned to the customer. Please note that refunds will not commence until the good are received and quality assessed by PURNELL’S.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a free return delivery and a refund. The return must be received by PURNELL’S within (14) fourteen days from delivery.
As a general rule sale items are non-refundable and not exchangeable. Unless the product is faulty or otherwise meets the requirements as outlined by the Australian Competition & Consumer Commission (ACCC) for us to do so. Change of mind is not a valid reason, so please use our size chart to help you choose carefully.
As some modifications may be required to customise items there may be a lead time, if not stated the general manufacture time is 2-3 weeks. PURNELL’S is unable to accept returns, refund or exchange items that have undergone customisation, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your customisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. If you are unsure if this applies to the product you are interested in, please contact our customer service department at [email protected] and they will be able to inform you if it is applicable. Prices of products and delivery and other charges displayed on this website are current at the time of issue but may change at any time and are subject to availability.
All items presented online are available at the time of activation. Every effort is made by PURNELL’S to accurately display correct quantities but due to unforeseen circumstances some items may not available at time of purchase. A PURNELL’S staff member will contact you directly via phone and or email to advise if there is any complication with stock availability. Please note that if an item is not in stock you will be notified as soon as possible and delivery may be delayed if a replacement item is selected.
Please contact us by email with your order number or invoice. Indicate a reason for your return and your preferred remedy of a return, exchange or refund where applicable.
To speak with a customer service team member:
- By email: [email protected]
- By phone number: 02 49612666
Unfortunately, we cannot accept returns or exchanges that were not originally purchased online. Please return your goods to the place of purchase for assessment.